Privacy Policy – How 33d Protects Your Personal Data

1 Introduction

33d operates the online entertainment platform available at 33d.run, offering slots, sports betting, bingo and associated promotions to adult players. In the course of providing these services, 33d collects and processes certain personal information about the people who use the platform.

This Privacy Policy explains what personal data is collected, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the measures taken to keep it secure. It also sets out the rights you have in relation to your own personal data and how you can exercise those rights.

This policy applies to all players regardless of which device they use to access the platform, and it applies from the moment you first visit the 33d website, whether or not you go on to register an account. The policy works alongside the Terms and Conditions, which govern the overall relationship between you and 33d as a player.

If you have specific questions about how your data is handled that are not answered in this policy, you can contact the 33d support team through your account. We aim to respond to privacy-related queries within a reasonable timeframe.

2 Data We Collect

The personal data collected by 33d falls into several categories depending on how you use the platform:

33d does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or health data beyond what is strictly necessary for responsible gaming tools you have chosen to use.

3 How We Collect Your Data

Most of the data 33d holds about you is provided directly by you at various points during your use of the platform:

• During registration: Name, date of birth, contact details and login credentials.
• During verification: Identity documents, proof of address and payment method details submitted to complete KYC (Know Your Customer) checks.
• During transactions: Payment method references and PKR amounts when you make deposits or request withdrawals.
• During gameplay: Your activity across slots, sports betting markets and bingo rooms is recorded automatically as part of normal platform operation.
• During support interactions: Any information you include in messages, emails or live chat conversations with the 33d support team.

Some data is collected automatically through the technical systems that operate the platform. This includes your IP address, device fingerprint, browser type and session data. This information is collected via server logs and cookies each time you visit or interact with the 33d website.

4 How We Use Your Data

33d uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and processing login requests.
• Service delivery: Processing bets on cricket, PSL, T20 and other sports markets, running slot sessions and bingo games, crediting bonuses and settling wins.
• Financial processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and processing withdrawal requests to verified payment methods.
• Verification and compliance: Completing age and identity verification as required for responsible gaming and financial integrity purposes.
• Player safety: Monitoring activity patterns to support responsible gaming tools, identify signs of problem gaming behaviour and respond to self-exclusion or limit requests.
• Fraud prevention: Detecting and investigating suspicious account activity, duplicate registrations, bonus abuse and potential payment fraud.
• Platform improvement: Analysing aggregated usage data to improve the performance, design and content of the 33d platform.
• Customer support: Responding to your queries, resolving account issues and communicating important account notices.
• Marketing communications: Sending information about promotions, PSL offers and platform updates to players who have opted in to marketing emails. You can opt out at any time through your account settings.

33d will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or as otherwise required by applicable law.

5 Payment Data and PKR Transactions

Because 33d processes real-money deposits and withdrawals in PKR, financial data receives additional handling care. When you deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through the relevant payment provider's system. 33d receives a reference confirming the transaction rather than storing your full financial credentials directly.

• 33d stores transaction records including amounts, dates, methods and reference numbers as part of your account history.
• Payment method details submitted for withdrawal verification are stored securely and used solely to confirm that payouts are returned to the correct, verified account holder.
• Full card numbers, mobile wallet PINs and bank login credentials are never stored by 33d's systems.
• Transaction data is retained for the period necessary to meet financial record-keeping requirements, as described in Section 7.

If you notice any unfamiliar transaction in your 33d account history, contact support immediately so the matter can be investigated without delay.

6 Sharing Your Data

33d does not sell your personal data to third parties. Data is shared only in the circumstances described below and only to the extent necessary for the specific purpose:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the information necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers may process your identity documents to complete age and identity verification on 33d's behalf.
• Game software providers: Slot and bingo software providers receive session data necessary to run games and certify outcomes. They do not receive your full identity or payment details.
• Fraud and security partners: Providers of fraud detection and cybersecurity services may process technical data such as IP addresses and device identifiers to protect the platform and its players.
• Legal and regulatory requirements: Where required by applicable law or court order, 33d may disclose personal data to relevant authorities. 33d will not volunteer such disclosures beyond what is legally required.

All third-party service providers acting on 33d's behalf are required to handle your personal data in accordance with confidentiality obligations and are permitted to use it only for the specific purpose for which it has been shared.

7 Data Retention

33d retains your personal data for as long as your account is active and for a period afterwards as required for legitimate business and legal purposes. The general retention approach is:

• Account and identity data is retained for the duration of your account and for a period following account closure to meet financial record-keeping requirements.
• Transaction and gaming records are retained for the period necessary to resolve any disputes, verify payment histories and meet applicable financial obligations.
• Communication data from support interactions is retained for the period needed to resolve the matter and for a reasonable period afterwards in case related issues arise.
• Technical data such as session logs and IP addresses is retained for a shorter period, typically used for security monitoring and fraud investigation purposes.

When personal data is no longer required for any of the purposes described in this policy, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Data Security

33d implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols so that information exchanged between your device and the 33d platform cannot be intercepted.
• Secure storage of account credentials using hashing methods that mean your actual password is never stored in readable form on 33d's systems.
• Access controls that restrict which staff members can view personal data to those who genuinely need it for their role.
• Regular internal reviews of security practices and systems to identify and address potential vulnerabilities before they can be exploited.
• Fraud monitoring systems that flag unusual login patterns, payment anomalies or suspicious gaming activity for investigation.

While 33d takes these precautions seriously, no online platform can guarantee absolute security. You play an important role in protecting your own account by using a strong, unique password and keeping your login credentials private. If you ever suspect your account has been compromised, contact 33d support straight away.

9 Cookies and Tracking Technologies

33d uses cookies and similar tracking technologies to operate the platform correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. The cookies used by 33d fall into the following categories:

• Essential cookies: Required for the platform to function. These handle your login session, keep your account authenticated while you are active and remember your preferences within a session. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: Used to collect anonymous, aggregated data about how visitors use the platform – which pages are visited most, where sessions end, and how players navigate between slots, betting and bingo sections. This data helps 33d improve the platform experience.
• Functional cookies: Store preferences such as language settings, display options and notification choices so that you do not have to set them again each time you return.
• Security cookies: Support fraud detection by helping distinguish genuine player sessions from automated or suspicious activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the 33d platform, though some preference-based functionality may not work as expected.

10 Your Rights Over Your Personal Data

As a player on 33d you have the following rights in relation to your personal data. You can exercise any of these rights by contacting the 33d support team through your account:

33d will respond to rights requests within a reasonable period. In some cases, identity verification may be required before the request can be actioned to ensure data is not disclosed to an unauthorised person.

11 Minors and Age Restrictions

The 33d platform is strictly for adults aged 18 and over. 33d does not knowingly collect or process personal data from individuals under the age of 18. Age verification is a required step in the account process and 33d may request supporting documents at any stage to confirm that a player meets the minimum age requirement.

If 33d becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered on the platform, please contact support so the matter can be investigated and addressed without delay.

12 Updates to This Privacy Policy

33d may update this Privacy Policy from time to time to reflect changes in the platform, the services offered or applicable legal requirements. When material changes are made, registered players will be notified via the email address on their account or through a notice on the platform itself.

The date shown at the top of this page reflects when the policy was last revised. We recommend reviewing this page periodically so that you remain aware of how your data is being handled. Continued use of the 33d platform following notification of an updated policy constitutes your acceptance of the revised terms.

13 Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, please contact the 33d support team. You can reach support through the help section of your account.

For privacy-specific matters you can also write to us at:

33d aims to acknowledge privacy queries promptly and to resolve them fully within a reasonable timeframe. Where a request involves complex data processing questions, additional time may be needed and you will be kept informed of progress.